Frequently Asked Questions
How do I know if my order has been placed?
What credit cards and other payment options do you accept?
What if I cannot find what I am looking for?
How do I find out more information about a product?
Do you offer engraving?
Do you re-size rings?
How do I start my own Wish List?
Are items in my Wish List reserved?
Do you provide a gift exchange service?
Do you keep a history of my orders and if my details change is this history lost?
What if I receive the wrong item?
I cannot process my order online?
Why is my card being declined?
How does my jewellery arrive?
What paperwork is included when sending goods to a gift recipient?
How much does delivery cost?
Can you deliver to a P.O. Box address?
Can you deliver to an Australia Post Parcel Locker?
How do I know what the status is of my order?
Can I have goods sent to an overseas address?
Can the parcel be left on my door step if I am not home?
Why is my order delayed?
Can I purchase goods and send them to someone as a gift?
How long will it take for my order to arrive?
What do I do if the item is damaged when it arrives?
What is a Goldmark Gift Card?
Where can I purchase a Goldmark Gift Card?
What method of payment do you accept for purchasing a Gift Card online?
Can I send a personal message with a Goldmark E-Gift Card?
Can I buy a Gift Card online?
Who do I contact with questions about a Goldmark Gift Card?
Do I have to spend the exact amount on my Goldmark Gift Card?
Can I use more than one Goldmark Gift Card to make a purchase?
How do I know what the balance is on my Goldmark Gift Card?
How do I redeem my Goldmark Gift Card?
What is the return policy on an Goldmark Gift Card?
What is the cost of purchasing an Goldmark Gift Card?
Can I return a product that was purchased using an Goldmark Gift card?
Can I redeem my Goldmark Gift Card for cash?
Does my Goldmark Gift Card expire?
Can an Goldmark Gift Card be used immediately after purchasing?
Are Goldmark Gift Cards sold in specific denominations?
Is the Goldmark Gift Card like a credit card?
How do I become a member?
What benefits do I receive if I become a member?
How do I change my details?
Can I still be a member and not receive emails?
Do you pass my details onto anyone else?
What if I no longer wish to be a member?
What is Afterpay?
Does it cost anything to apply for Afterpay?
Who can use Afterpay?
How do I use Afterpay?
What can I buy using Afterpay?
What spending limits apply?
Does it cost any more to use Afterpay?
What cards does Afterpay accept?
When will my order be shipped if I pay using Afterpay?
How are Afterpay payments scheduled?
What if I can’t make an Afterpay payment?
Want more information on Afterpay?
What is the Plan?
What is Covered in the Plan?
Can I purchase a Jewellery Care Plan online?
How much does the Jewellery Care Plan Cost?
How long do I have to purchase a Jewellery Care Plan?
Terms and Conditions - The Plan
Terms and Conditions - Obtaining a Specified Service
Terms and Conditions - What the Plan Covers
Terms and Conditions - What the Plan does not cover
Terms and Conditions - Term of Plan Coverage
Terms and Conditions - Australian Consumer Law
Terms and Conditions - Value of Specified Services
Terms and Conditions - Cancellation
Terms and Conditions - Limit of Liability under the Plan
What is the Goldmark Pricing Policy?