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History / Mission
Voice
Recognition Systems began in 1994 to provide speech
recognition systems to industries that utilize transcription
departments for record keeping. Speech Recognition is one of the "hottest" technologies today for
physicians and support staff to properly document patient encounters
and notes. 90% of our business comes from
the medical industry! The physicians, and hospitals that contact
us, have either heard about this technology to produce large amounts
of text or sometimes are so far behind in their transcription that they
are under pressure to stay caught up or get caught up!
Voice Recognition Systems caters to
the professional that wants to produce large amounts of text and
documentation in the minimal amount of time. What we have to provide
to the client is the proper "mix" of software and hardware
to accomplish that task. This takes a thorough knowledge of computer operating systems and IT TAKES TIME if you want to do it correctly! Giving a client the proper solution and providing them with consultation is what we are paid to do and it's what we do best!
Recommended Requirements
For a client we recommend a computer with no less than a dual core processor, 2 gigabytes of RAM and
a certified sound card.
As long as we have these 3 things present, we can be assured that
Dragon NaturallySpeaking will work satisfactorily for
the customer provided they take the time to build their own customized
voice file and learn the basic functions of the system. What we
mean by that is they will learn how to dictate properly and learn how to navigate around a document and correct their
mistakes as they occur. Dragon NaturallySpeaking is artificial
intelligence software that learns the difference in pronunciation
of words. When you correct any misrecognized words, the chance
greatly increases that the word will appear on the screen correctly
the next time they say it. In other words it gets better over
time as you use it and make corrections to misrecognized words.
The two basic rules of speech
recognition are:
- The faster the processor,
the faster you can dictate!
- The more memory (RAM) that you have, THE MORE
ACCURATE THAT DICTATION WILL BE!
This applies to any and all brands
of speech
recognition software!
Advancements in Technology
What we have seen during the last
17 years are leaps and bounds in speech recognition technology. Third
party vendors offer "templated"
systems where you would insert fields into document forms and
be able to move from field to field and dictate into those fields
thereby producing a report. When you dictate into forms, you are
prompted within each field to dictate whatever is relevant to
that field, within that report. A customized database in other
words.
There are a few companies who
are still building intelligent
vocabularies for specialized
professions. These are specialized medical, legal and other practice specific vocabularies with industry standard words,
like proper Latin terminology, procedures, and for medical professionals,
drugs, instruments, diseases, medical procedure terminology, etc.
Being able to dictate into a digital
recorder, then being able to play that dictation back to the
system and have it automatically transcribed for them with out
having to sit in front of a computer, has been immensely popular
although we recommend that a end user take the time to learn how
to use Dragon NaturallySpeaking before they graduate to a digital
recorder.
Reputation
Reputation is very important in our
business.
Some are extremely intimated by computers in general and are hesitant
to spend a lot of money for a system that they may or
may not be able to get working. If they don't have at least the equivalent of a dual core processor
and 2 gigabytes of RAM, they probably won't be successful
in the long run and we tell them that. We will not sell them speech
recognition software if they don't have enough horsepower to run
it. If you do, two things will happen.
- You will have a very dissatisfied and frustrated client!
- Those "ex-clients" will also tell others they
know that you sold a solution to them that
did not work. Nobody that
has ever been "burned" by what you sold them will
do business with you again. It also hurts the goodwill
that we work so hard in trying to build for the speech recognition
industry. We've seen a lot of "white box" resellers come and go over the years!
Turn-Key
Systems
Voice Recognition Systems main scope
of business is to provide the fastest and best optimized turnkey
solutions that have the software already installed which
has been configured properly with Dragon NaturallySpeaking software as well as their own software applications
as a complete turn-key
solution ready to go "out of the box". It takes
12-15 hours to properly configure
a machine for delivery where a client can take it out of the
box, turn it on and start being productive with it. We install
the NaturallySpeaking software, install system
utilities
on the machine, and make sure they have the latest virus and spyware
scanners as well as the latest hardware and software drivers before
any of these machines leave our bench. Our experience
has shown that the end-user will not know how to do that or will
not take the time to do it if they do. What happens is they develop
problems that they spend all their time and energy trying to fix.
They are "sidelined" from learning how to use the solution
we sold them in the first place! Fully 100% of machines that
are delivered to end-users off mass-market assembly lines are configured improperly.
Any system that is manufactured on a mass-market assembly-line is going to have software on it that you won't ever use, need or want! End users sometimes then try and modify or remove things themselves often causing even
bigger problems. Computers are like cars, they need to
be tuned up from time to time. Have you ever noticed that if you
buy a computer system it's always fast in the beginning but as time
goes on it gets slower and slower?
What we do in the proper configuration
of a system is to install and test the software, install the proper system utilities on it and
have remote access software installed so that we can access
the machine when necessary for training and support as well as troubleshoot any issues that might arise.
When we quote you a price we build in
these services and the time it takes to "get it right" so when you receive that machine, it works right the first time!
We've always emphasized that 100%
of computers that are sold in retail/mass-market channels are not properly
configured. Our clients retain our services to make sure everything is working
properly when they receive their system. Our goal is to provide
a solution that works right the first time and make the client productive. We do
not sell "mass-market" solutions nor do we want to because it inevitably causes problems which more often than not require our time and energy
to fix.
In closing, what we can't stress enough is that if you are going to use a computer to manage your business and/or your personal affairs is that you have your system configured and optimized properly including but not necessarily limited to - good virus/anti-malware protection, the right system utilities to maintain performance, training by experienced people and a good backup plan. Our goal is to give you a properly optimized solution that will save you time and money on document generation and provide you with a system that works continuously with no problems. We are in business to help your business succeed!
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us for more information
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